CoveredCA's "reset" problem

$359 million dollars.

That’s how much the state of California awarded Accenture to build and run CoveredCA.com, the insurance exchange website that has changed the way many of us buy health plans.

When it announced the contract in 2012, Covered California boasted that Accenture would develop a “consumer-friendly web portal” that would “simplify and streamline” the health insurance application process under Obamacare.

There must be another definition of “consumer-friendly” I’m not familiar with.